قصة نجاح
From Crisis Response to Pioneering the E-Pharmacy Sector
"iBrand" is not just an online pharmacy; it is the "pharmacy wholesaler" offering a comprehensive shopping experience that combines the convenience of digital shopping with the trust provided by a physical store, through its wide network of branches spread across the Kingdom of Saudi Arabia.
قصة نجاح
From Crisis Response to Pioneering the E-Pharmacy Sector
"iBrand" is not just an online pharmacy; it is the "pharmacy wholesaler" offering a comprehensive shopping experience that combines the convenience of digital shopping with the trust provided by a physical store, through its wide network of branches spread across the Kingdom of Saudi Arabia.
"Optimizer, then optimize, then optimize. Always continue to develop your store, improve the customer experience, and test the tools you use. Every small improvement adds great value and leads to sustainable growth and long-term success."
“
“
Pharmacy Wholesale
،
iBrand Team
—
"Optimizer, then optimize, then optimize. Always continue to develop your store, improve the customer experience, and test the tools you use. Every small improvement adds great value and leads to sustainable growth and long-term success."
“
“
Pharmacy Wholesale
،
iBrand Team
—
600%
نمو المبيعات
من موسم لآخر
600%
نمو المبيعات
من موسم لآخر
600%
نمو المبيعات
من موسم لآخر
55.17%
Orders
Done via in-store pickup
2.3M+
Sales revenue in Riyals
In less than one year
54
branches
A network covering all parts of the Kingdom
The challenge
Before Salla, "iBrand" had no digital presence, and there was 100% no prior experience in e-commerce.
The biggest challenge was how to launch an integrated online store quickly and efficiently at a time when the pandemic was imposing strict restrictions on movement and mobility.
How could "Jomlah Pharmacies" with its extensive branch network reach its customers everywhere and manage its complex operations smoothly?
How do you transfer the purchasing experience from the branch to the screen without losing the trust and quality that customers have built over the years?
Digital transformation was a necessity, not an option.
The challenge
Before Salla, "iBrand" had no digital presence, and there was 100% no prior experience in e-commerce.
The biggest challenge was how to launch an integrated online store quickly and efficiently at a time when the pandemic was imposing strict restrictions on movement and mobility.
How could "Jomlah Pharmacies" with its extensive branch network reach its customers everywhere and manage its complex operations smoothly?
How do you transfer the purchasing experience from the branch to the screen without losing the trust and quality that customers have built over the years?
Digital transformation was a necessity, not an option.
The solution
Joining Salla was the turning point
The platform provided an integrated environment to manage the e-store easily and efficiently, which enabled "iBrand" to launch its store quickly and manage products and orders in an organized manner.
"Salla platform greatly helped us in the development and growth of the iBrand store since its beginnings,
as it provided us with an integrated environment to manage the e-store easily and efficiently"
Salla was not just a product display platform, but the technical partner that allowed "iBrand" to focus on what they excel at – providing the best pharmaceutical and cosmetic products at competitive prices.
From diverse payment options to multiple shipping services, the purchasing process became easy and seamless for customers.
Technical support contributed to providing quick solutions to problems, ensuring business continuity without disruption. The platform also provided effective marketing tools and an easy-to-use control panel (Dashboard) to monitor orders, sales, and manage the store efficiently.
The solution
Joining Salla was the turning point
The platform provided an integrated environment to manage the e-store easily and efficiently, which enabled "iBrand" to launch its store quickly and manage products and orders in an organized manner.
"Salla platform greatly helped us in the development and growth of the iBrand store since its beginnings,
as it provided us with an integrated environment to manage the e-store easily and efficiently"
Salla was not just a product display platform, but the technical partner that allowed "iBrand" to focus on what they excel at – providing the best pharmaceutical and cosmetic products at competitive prices.
From diverse payment options to multiple shipping services, the purchasing process became easy and seamless for customers.
Technical support contributed to providing quick solutions to problems, ensuring business continuity without disruption. The platform also provided effective marketing tools and an easy-to-use control panel (Dashboard) to monitor orders, sales, and manage the store efficiently.
Salla tools that made a difference
iBrand Pharmacy used a set of cart tools
1
Integrated marketing tools
Promo Banner: The promo banner is not just text at the top of the store; it is the first thing a customer's eye lands on the moment they enter. The "iBrand" team used it to highlight seasonal offers and new products directly on the storefront, turning a casual visit into a real purchasing opportunity. A simple tool in its setup, but highly effective in directing the customer's attention to what matters.
2
Special Offers
3
App notifications
4
Store Package
Salla tools that made a difference
iBrand Pharmacy used a set of cart tools
1
Integrated marketing tools
Promo Banner: The promo banner is not just text at the top of the store; it is the first thing a customer's eye lands on the moment they enter. The "iBrand" team used it to highlight seasonal offers and new products directly on the storefront, turning a casual visit into a real purchasing opportunity. A simple tool in its setup, but highly effective in directing the customer's attention to what matters.
2
Special Offers
3
App notifications
4
Store Package
Growth and Expansion
As the world shifts toward digitization, "Jomlat Al-Saydaliat" (Pharmacies Wholesale) was not just a store, but a rapid and smart response to market needs.
The store launched via the Salla platform on March 2, 2020, turning from an idea into an inspiring success story, achieving sales of 2,305,568.58 SAR during the period from March 2020 to February 2021, and proving that crises can be the best start for innovation.
It was able to offer its customers high-quality pharmaceutical and cosmetic products at competitive prices. The store's sections vary to include skin, hair, and oral care, men's and women's care, vitamins, makeup, baby products, and medical devices.
This comprehensive diversity made "iBrand" a single destination for all the family's health and beauty needs.
Growth and Expansion
As the world shifts toward digitization, "Jomlat Al-Saydaliat" (Pharmacies Wholesale) was not just a store, but a rapid and smart response to market needs.
The store launched via the Salla platform on March 2, 2020, turning from an idea into an inspiring success story, achieving sales of 2,305,568.58 SAR during the period from March 2020 to February 2021, and proving that crises can be the best start for innovation.
It was able to offer its customers high-quality pharmaceutical and cosmetic products at competitive prices. The store's sections vary to include skin, hair, and oral care, men's and women's care, vitamins, makeup, baby products, and medical devices.
This comprehensive diversity made "iBrand" a single destination for all the family's health and beauty needs.
In-store pickup: An excellent experience combining the digital and physical worlds
This feature was the real turning point
With 54 branches spread across the Kingdom
More than half of the customers now prefer to pick up their orders from the nearest branch.
During the year 2025 alone, 49,351 orders were fulfilled via the branch pickup option out of a total of 89,433 orders, which is equivalent to 55.17% of total orders.
The result: a 30.44% increase in sales and a 4.95% increase in average basket value. Discount coupons and customers' desire to avoid shipping fees contributed significantly to boosting this percentage. This option also had a positive impact on reducing delivery costs associated with home orders, and enhanced customer loyalty to the store through a seamless and reliable experience that increases the likelihood of them returning to buy again.
"The branch pickup option combines convenience for the customer and efficiency for the store, and is an important investment for every store seeking to expand its customer base and improve its performance"
In-store pickup: An excellent experience combining the digital and physical worlds
This feature was the real turning point
With 54 branches spread across the Kingdom
More than half of the customers now prefer to pick up their orders from the nearest branch.
During the year 2025 alone, 49,351 orders were fulfilled via the branch pickup option out of a total of 89,433 orders, which is equivalent to 55.17% of total orders.
The result: a 30.44% increase in sales and a 4.95% increase in average basket value. Discount coupons and customers' desire to avoid shipping fees contributed significantly to boosting this percentage. This option also had a positive impact on reducing delivery costs associated with home orders, and enhanced customer loyalty to the store through a seamless and reliable experience that increases the likelihood of them returning to buy again.
"The branch pickup option combines convenience for the customer and efficiency for the store, and is an important investment for every store seeking to expand its customer base and improve its performance"
Tips from iBrand for merchants
Continuous improvement:
Never stop developing your store, improving your customers' experience, and testing the tools you use, because every small improvement makes a big difference.
Invest in the right tools:
The tools you use are what will lead you to sustainable growth and long-term success.
Enable branch pickup:
If you have physical branches, this option combines customer convenience with store efficiency, increasing orders and reducing shipping costs, especially in major cities.
Tips from iBrand for merchants
Continuous improvement:
Never stop developing your store, improving your customers' experience, and testing the tools you use, because every small improvement makes a big difference.
Invest in the right tools:
The tools you use are what will lead you to sustainable growth and long-term success.
Enable branch pickup:
If you have physical branches, this option combines customer convenience with store efficiency, increasing orders and reducing shipping costs, especially in major cities.
ابدأ قصة نجاحك مع سلة
Supported in:
Saudi Arabia
United Arab Emirates
All rights reserved to Salla Holding Company © 2026
920034002
مكة، المملكة العربية السعودية
info@salla.sa
Supported in:
Saudi Arabia
United Arab Emirates
All rights reserved to Salla Holding Company © 2026
920034002
مكة، المملكة العربية السعودية
info@salla.sa
Supported in:
Saudi Arabia
United Arab Emirates
All rights reserved to Salla Holding Company © 2026
920034002
مكة، المملكة العربية السعودية
info@salla.sa